Nelly's Organics Return Policy

At Nelly’s Organics, we are committed to providing you with the highest quality organic snacks. Due to the perishable nature of our products, we are unable to accept returns once the items have been shipped. Please review the following policy carefully before placing your order:

Non-Returnable Items

All products sold on NellysOrganics.com are final sale and non-returnable.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 3 days of delivery. To resolve the issue:

  1. Email us at info@nellysorganics.com with your order number.
  2. Provide a detailed description of the issue, including photographs of the damaged or defective items.

We will review your case and, if eligible, provide a replacement or refund for the affected items.

Order Errors

If you received the wrong item, please notify us within 3 days of receipt. We will work to resolve the issue promptly by sending the correct product.

Shipping Delays

Nelly’s Organics is not responsible for delays caused by carriers, weather conditions, or other external factors once the package leaves our facility.

Order Cancellations

Orders cannot be canceled once they have been processed for shipping.

We appreciate your understanding and cooperation in adhering to this policy. Our priority is to ensure your satisfaction with the freshness and quality of our products.